Shipping policy

SHIPPING POLICY

This Shipping Policy describes how and when The Shelf processes and ships orders. By placing an order, you agree to the terms below.

PROCESSING TIME
Orders are processed within 1–3 business days, Monday through Friday, excluding weekends and holidays. Orders placed after 12:00 PM ET, or on a weekend or holiday, begin processing the next business day. You will receive a confirmation email when your order is placed and a shipping notification with tracking once it ships.

SHIPPING DESTINATIONS
We currently ship within the United States only.

SHIPPING RATES
Shipping costs are calculated at checkout based on the items in your order, package weight, and destination.

ESTIMATED DELIVERY TIMES
After processing, standard U.S. delivery typically takes 3–7 business days, depending on your location and the carrier. Delivery times are estimates and are not guaranteed.

PERISHABLE AND TEMPERATURE-SENSITIVE ITEMS
Certain products are perishable or temperature-sensitive. To protect product quality, these items may ship earlier in the week and may be held to avoid transit over weekends or holidays. We are not responsible for spoilage resulting from delivery delays outside our control or from an incorrect or unavailable shipping address.

ORDER TRACKING
A tracking number is emailed once your order ships. Please allow up to 48 hours for tracking information to update.

LOCAL PICKUP
Local pickup is not currently available. When our NYC flagship at 58 West 8th Street opens, this section will be updated with pickup availability, location, and hours.

SHIPPING DELAYS
Once an order is handed to the carrier, delivery is subject to the carrier's handling and timelines. The Shelf is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

LOST, STOLEN, OR DAMAGED PACKAGES
If your order is lost, stolen, or arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos (for damage). We will work with you and the carrier to resolve the issue. The Shelf is not liable for packages marked delivered by the carrier but reported as not received; please file any claims with the carrier.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for reshipping costs.

CONTACT
Questions about an order or this policy? Contact us through our contact page at theshelfnyc.com/pages/contact.