Refund policy

REFUND POLICY

ALL SALES ARE FINAL. The Shelf does not accept returns or offer refunds or exchanges on any items.

WHY
Because our products are food, beverage, consumable, and perishable goods, we cannot accept returns once an order has shipped, for health and safety reasons.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos. At our sole discretion, we may provide a replacement or store credit. This is the only remedy offered and does not include a refund.

ORDER CHANGES AND CANCELLATIONS
Once an order is placed, it cannot be modified or cancelled. Please review your cart and shipping details carefully before checking out.

NON-DELIVERY
If a package is lost in transit, please see our Shipping Policy. The Shelf is not responsible for packages marked delivered by the carrier; please file a claim directly with the carrier.

CONTACT
Questions about this policy? Contact us through our contact page at theshelfnyc.com/pages/contact.